Terms & Conditions
At Online Rankers, we prioritise smooth and transparent work transactions. The following measures are formulated to ensure productivity in our professional relationship as service provider and client.
By engaging Online Rankers for any digital services, you agree to the terms and conditions outlined below.
The Contract
1.1 Independent Contractor Relationship
The relationship between Online Rankers and the client is that of an independent contractor. No partnership, employment, or joint venture is intended or implied unless stated explicitly.
1.2 Commencement of Services
Services will commence on a mutually agreed-upon date. Service charges will be applicable from the agreed date of commencement.
1.3 Service Reporting
Clients will receive performance reports and invoices at least once every 30 days detailing all deliverables and progress against set goals.
1.4 Service Cancellation
Either party must provide at least 10 business days’ notice before cancelling or transferring any service responsibilities to another vendor.
1.5 Third-Party Subcontracting
Online Rankers reserves the right to subcontract third-party service providers for specific tasks or elements of the services provided.
Payment Terms
2.1 Payment Structure
All service packages must be paid in full prior to commencement of work unless otherwise agreed upon in writing.
2.2 Fixed Quotes
For fixed-price projects, clients are required to pay 100% of the agreed-upon amount before work can commence.
2.3 Monthly Billing
For ongoing services, clients will be invoiced monthly, in advance.
2.4 Non-Payment
If a client fails to make timely payment, Online Rankers reserves the right to terminate services immediately, without any prior notice. In such cases, the client remains liable for all outstanding fees incurred up to the termination date.
Cancellation and Refund Policy
We aim to provide exceptional service at all times. However, should you need to cancel services, please refer to our refund policy below.
3.1 General Refund Terms
3.1.1 Full Refund
If a service is cancelled within 5 days of payment, a full refund will be issued.
3.1.2 Partial Refund
For cancellations after 5 days, clients will be charged for any work up to the date of cancellation.
3.1.3 Service Renewal Cancellation
To cancel an ongoing service, clients must provide notice at least 10 days before the next billing cycle.
3.1.4 Mid-Billing Cycle Cancellations
If a cancellation is requested after the start of a billing cycle, clients will be charged for the full cycle.
3.2. SEO Refund Policy
3.2.1 Conditional Refunds Only
Online Rankers does not provide moneyback guarantees or SEO refunds in case of no SERP rankings.
3.2.2 Client Responsibility for Information
Link-building strategies rely on correct information from clients. There will be no refunds for such inaccuracies.
3.2.3 Third-Party SEO Services
If the client involves third-party SEO services, we are not responsible for any adverse performance or refunds.
3.2.4 Content Changes
Clients are not liable to refunds for any dip in ranking caused by client-initiated changes to website content.
Liability
4.1 Limitation of Liability
Online Rankers is not liable for any indirect, consequential, or unforeseen losses resulting from delays in service delivery due to natural disasters, acts of God, or other events beyond our control.
4.2 Client Indemnification
The client agrees to indemnify and hold Online Rankers harmless from any claims, losses, liabilities, or expenses that may arise in connection with the services provided, including but not limited to claims of false advertising, intellectual property infringement, or product/service liability.
4.3 Public Content
Once client-provided content is published online, it is accessible to the public. Online Rankers is not responsible for the content’s public reception or any subsequent impact on business reputation or goodwill.
Waivers
5.1 No Automatic Waiver
Failure by Online Rankers to enforce strict performance of any obligation does not constitute a waiver of these rights.
5.2 Written Waiver
Any waiver of these terms must be communicated in writing and officially authorised by Online Rankers to be valid.
Privacy and Data Security
6.1 Confidentiality
Any personal information provided by clients (e.g., name, email, contact number) will be kept confidential and only shared with authorised personnel within Online Rankers.
6.2 Data Security
While Online Rankers will take all reasonable precautions to protect client data, we cannot guarantee complete security due to the inherent risks of transmitting data over the internet.
6.3 Transaction Encryption
Financial transactions conducted through our website are protected by encryption technology to mitigate risks of online theft and fraud.
Learn more about the measures taken by Online Rankers to protect your privacy.